How people experience your organization fuels their connection to your mission. You can empower the next generation of change agents. The problem is that every member, participant, and donor is at a different point in their journey with you, so mapping their experience can be hard. You need to connect with them where they are now so they can envision what’s possible for the future. Let's look at how to map their experience and ways we can optimize the member, program, and donor lifecycles.
Deciding where you're going is only half the battle. You've got to deteremine how you'll get there.
Join the YMCA of Greater Houston's team as they showcase the Impact Membership
You can’t predict the future, but you can build it.
Make informed decisions with the data you need.