How people experience your organization fuels their connection to your mission. You can empower the next generation of change agents. The problem is that every member, participant, and donor is at a different point in their journey with you, so mapping their experience can be hard. You need to connect with them where they are now so they can envision what’s possible for the future. Let's look at how to map their experience and ways we can optimize the member, program, and donor lifecycles.
Learn about the YMCA of Greater Cincinnati's aggregator approach to serving community
We'll wrap up our first day, taking time to outline our vision and get ready to accelerate toward the future.
You can’t predict the future, but you can build it.